FAQs

Who is Guillo Clothing?

What is Guillo Clothing?

We're a premium Australian menswear brand built for guys who want to look sharp without sacrificing comfort. Inspired by Italian style and British edge, our stretch-fit shirts, chinos, and bags are made for movement — whether you're heading out, dressing up, or packing light for a getaway.

What makes Guillo different?

We're not another fast fashion brand. We're a growing label built on old-school values — fair service, quality gear, and helping guys feel confident in what they wear. If it's not right, we'll sort it out. That simple.

How long have you been around?

Guillo launched in 2024 and we've been building ever since. In a short time we've grown a loyal customer base across Australia and internationally — and we're just getting started.

Shipping & Delivery

Where are you based?

We're proudly based in Brisbane, Australia and ship globally.

Which countries do you ship to?

We ship to most international locations, including Australia, New Zealand, Singapore, the United Kingdom, the United States, Italy, and more.

How long does delivery take?

Orders are packed within 24 hours. Priority express shipping typically arrives within 1–4 business days for most of Australia. International delivery times vary by location.

How much is shipping?

Orders over a certain value qualify for free express shipping. All other rates are calculated at checkout based on your location.

Returns & Support

What is your return policy?

We offer 44-day free returns and exchanges across Australia and New Zealand. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping is on us for AU and NZ orders.

Start your return here: Returns & Exchanges Portal

How do I return an item?

Head to our Returns & Exchanges Portal to get started. If you need a hand, email us at support@guilloclothing.com and we'll guide you through it.

Can I exchange for another size?

Yes. We offer free exchanges across Australia and New Zealand. Simply submit your exchange through our Returns & Exchanges Portal and we'll get your new size sorted.

When will I receive my refund?

Refunds are processed once your return is received and inspected. Please allow a few business days for the refund to appear on your original payment method.

Fit & Fabric

How do your clothes fit?

Everything is designed with a tailored slim cut, made to flatter a fit or athletic build — with built-in stretch for real comfort. Check each product's size chart or reach out if you're unsure.

Are your fabrics stretchy?

Yes. All our chinos and shirts include built-in stretch. You'll feel the difference — comfortable, breathable, and unrestricted.

Are your clothes breathable?

Yes. Our materials are carefully selected to feel light, sweat-resistant, and cool — especially important for Australian climates and travel.

Do you have a size guide?

Yes — each product page includes a detailed size chart. Still unsure? Reach out to support@guilloclothing.com and we'll help you find your fit.

Style & Travel

Can I wear Guillo to a dinner, wedding, or trip?

Absolutely. Our pieces are designed to be versatile and refined — ideal for travel, events, dinners, holidays, and everyday wear. Functional fashion that doesn't look like it.

What's the best bag for weekends or short trips?

Our Valente Weekender Duffel Bag features a built-in suit/shirt holder, separate shoe pocket, and structured internal compartments. Available with or without wheels — and it looks the part too.

Payment & Offers

What payment methods do you accept?

We accept Afterpay, major credit cards, and PayPal.

Do you run sales or bundles?

Yes — we run exclusive promos from time to time, including 15% off when you buy 3 or more pieces. Join our list for access to limited offers, free express codes, and first dibs on new drops.

How do I get early access to drops or deals?

Sign up via our website popup or footer. We don't spam — just sharp gear and better offers for subscribers.

Still have questions?

Reach out anytime at support@guilloclothing.com — we're here to help.